The integration of Sentiment with Alluvio Aternity™ optimizes the digital experience by associating employee judgment with the performance of applications and devices.
Feedback is collected through intelligent surveys, ensuring a broad perspective on the level of user engagement and their productivity
Riverbed, the leader in Unified Observability, announced the release of Aternity Sentiment. With the integration of Sentiment in Alluvio Aternity™ the digital experience is optimized thanks to the correlation of employee judgment with the performance of applications and devices, which allows organizations to identify problems related to user experience and take predictive and targeted that increase productivity and employee satisfaction, service quality and performance.
In order to determine the outcomes of critical IT projects on the overall digital experience, it is necessary to receive timely feedback from users. To effectively measure user satisfaction and increase response rates for a complete picture of the Digital Employee Experience (DEX) in the workplace, Aternity Sentiment allows organizations to deploy customizable surveys to targeted groups of users across multiple devices and locations. Aternity Sentiment collects feedback through intelligent survey elements, including Net Promoter Score® (NPS)[1], standard customer satisfaction measurement benchmarks, to provide organizations with a complete view of user engagement and productivity, resulting in improvement of company performance. Thanks to a close correlation between objective and subjective metrics through Sentiment, the Alluvio Aternity DEM (digital experience management) solution provides a complete picture of the digital experience, including articulated remediation feedback and additional human contribution.
IT departments rely on Alluvio Aternity to obtain the most complete quantitative information on the experience of employees and customers and the possibility of benchmarking the digital experience compared to competitors in the sector. With Sentiment, Alluvio Aternity closely correlates aggregate insights into application and device performance data with human reactions, ensuring overall management of staff digital experience.
“Most interaction problems originate outside of the device. If the goal is to improve the digital experience, DEX solutions must offer actionable insights end-to-end, from the network to the end user. Alluvio Aternity leverages the power of the Alluvio Unified Observability portfolio, which offers multidimensional correlation and low-code automation through full-stack, full-fidelity telemetry,” he said Richard Tworek, Chief Technology Officer, Alluvio di Riverbed. “Our customers also recognize that Aternity is the only DEX solution capable of providing click-to-render insights and end-user experience data to show the actual usage experience on any application or device. Sentiment adds the perspective of employees, including how they perceive their digital experience. Thanks to Sentiment and existing features, such as user journey analysis and transaction tracking capabilities, Alluvio Aternity provides a complete view of the digital experience for the company, employees and customers.”
Providing a superior Digital Employee Experience has become critical for organizations in both productivity and employee engagement. According to a 2022 Forrester Research report[2], “Good DEX is strongly correlated with high employee engagement, which ultimately impacts employee retention: 93% of employees with a high EX Index score (Employee Experience) plan to stay with their organization for the next year, compared to only 49% of employees with a low score.”
Alluvio Aternity's Digital Experience Management (DEM) features End User Experience Monitoring (EUEM) and Application Performance Management (APM) and provides insights into the business impact of the digital experience of customers and employees by capturing and archiving technical telemetry and sentiment feedback at scale from employee devices, all types of enterprise applications, and cloud-native application services. Deployed as an agent on end-user devices or in-use infrastructure, Aternity measures what users actually observe for every transaction and every application running on every device. Today, Aternity manages more than four million endpoints globally and processes over 250 billion activities per day, playing a critical role in the Digital Employee Experience. Alluvio Aternity is part of Riverbed's Alluvio Unified Observability portfolio, which also includes network performance management (NPM), IT Infrastructure Monitoring (ITIM) and Alluvio IQ, the first service based on Alluvio Unified Observability, a secure, highly flexible and scalable for cloud-native observability services.
Learn more about how Riverbed's Alluvio Aternity and Aternity Sentiment are optimizing the Digital Employee Experience, at this link.
