SaaS Customer Experience Leader Leverages the Industry's Best Data Protection Provider to Accelerate Customer Journeys and Maximize Business
HYCU, Inc., leader in the segment of data protection solutions as a service on-premise, cloud and SaaS and one of the fastest growing companies, today announced the appointment of Brian Babineau as Chief Customer Officer of HYCU. Babineau has more than two decades of experience leading results-oriented service and support organizations.
He joins HYCU from Barracuda, where he most recently served as Chief Customer Officer. Previously, he served as Senior Vice President and General Manager of MSP Solutions, growing the business year over year through internal innovation and multiple acquisitions. He joined Barracuda as Vice President of Product Marketing. A longtime analyst at Enterprise Strategy Group, Inc., he joined ESG from EMC, where he held a variety of client roles. He joins a customer-focused leadership team that delivers value through the protection and security of critical business data.
"Customer satisfaction has always been our focus at HYCU. With more than 4,200 customers worldwide and an industry-leading NPS rating consistently above 90, to drive our next phase of growth we wanted someone with a rich pedigree of data protection experience and a proven ability to help customers meet their evolving purchasing habits with innovative solutions. We couldn't be more excited to have Brian on the team," said Simon Taylor, founder and CEO of HYCU. “Brian brings a rare balance to ensuring customers get the most out of their technology investments, spanning both the concept of success and the support experience.”
At Barracuda, Babineau led numerous initiatives to simplify the customer experience, both during purchasing and support. Driven a global customer success strategy, achieving strong customer retention results with the MSP division. He was also a key element in Barracuda's transition from an appliance-based business model to a SaaS one for various security solutions.
“I have watched with admiration HYCU's journey as a leading provider of SaaS and multi-cloud data protection platforms,” said Babineau. "I am excited to join HYCU as the company seeks to broaden its offering and market reach. The team has a very ambitious strategy towards customers, which will result in better business outcomes for them and for us." As a passionate manager and customer success professional, I am impressed by the satisfaction level of the HYCU customer community and intend to dedicate my time to customers to ensure they maximize their investments in HYCU.”
