The Acronis Academy confirmed a strong growth in certifications focused on cybersecurity which affected almost 50% of participants17
Acronis, a world leader in cybersecurity and data protection, has been investing in training on its products through certification programs for over a decade. With the aim of offering Managed Service Providers the most complete training programs, both in the technological and business fields, capable of ensuring maximum IT protection for customers, Acronis launched the MSP Academy in 2023.
The MSP Academy covers the management of all activities for MSPs, from A to Z, and provides a comprehensive program designed to improve cybersecurity skills and knowledge. The objective is also to strengthen the MSP business through effective training and structured learning initiatives at the end of which it is possible to access an exam to receive the MSP certification and the Credly badge, as a symbol of the skills acquired.
This type of approach has been particularly appreciated by Italian MSPs: the number of certified partners in the last two years has in fact doubled compared to the previous two years. In 2024 alone the increase was equal to 24%, bringing the total number of certifications issued to four figures.
In addition to the "Cloud Tech Fundamentals", "Cloud Sales Fundamentals" and "Backup" courses, the demand from Italian MSPs for certifications in the cybersecurity field is constantly growing: almost 50% of the courses that were provided in 2024 touched on this area.
Acronis MSP Academy modules cover numerous topics, including managed services, cybersecurity, and marketing. In early 2024, the MSP Academy calendar has been expanded with new modules covering key topics for MSPs such as remote desktop monitoring, Microsoft 365 services, disaster recovery, automation and promotion of MSP services. Participation in these courses allows you to increase sales skills and the levels of service offered to customer companies, thus improving the level of loyalty.
The data on participation in the Academy and on the results achieved by the MSPs who participated in the Academy programs confirm the close relationship between training and the creation of value of service providers and their respective teams.
In detail:
- Partners who have completed certification training have seen an average 60% increase in revenue from sales of Acronis products;
- Partners with three or more Acronis certifications achieved more than double the sales compared to partners with only one or two certifications;
- Certified partners have seen an average 40% reduction in support tickets for incident resolution;
- Trained partners attract new customers for specialized Advanced Packs three times faster than untrained partners.
“Training is the key to successfully addressing cybersecurity challenges” confirmed Maurizio Galvagno, IT Technical Manager of CompuGroup Medical. "Thanks to the Acronis Academy and the continuous training courses offered free of charge by Acronis, our team has acquired advanced skills in data protection, endpoint security, threat management and data recovery and has deepened the capabilities of Acronis solutions. This allows us to keep technicians constantly updated on the latest features of the platform, respond quickly and effectively to customer needs, and offer added value that distinguishes us in the industry thanks to increasingly secure and efficient solutions to protect data and prevent cyber attacks".
In a market that is constantly evolving at a technological and regulatory level and with increasingly urgent challenges such as that of cyber protection, the constant growth of skills therefore confirms itself as a strategic driver for Acronis for the competitiveness of its partners and for the productivity of their respective activities.
