The Tuscan company is remodeling itself to better respond to market needs with an even broader offering of technological and consultancy services for companies
HiSolution, an Italian competence center that works alongside companies to accelerate their ICT processes and optimize both economic values and performance, confirms the good performance of the business with a turnover of 4.2 million euros, up 20% on the previous year. Furthermore, the company is approaching the end of the current year with a customer portfolio that records a + 10% compared to a consolidated base of over 350 customers.
HiSolution, based in Vecchiano, in the province of Pisa, has been operating successfully for over 15 years to support businesses of all sizes and in any sector, with services that allow them to manage the areas of telecommunications, networking, data centers and Unified Communication & Collaboration, guaranteeing them an accurate consultancy service and designing the best technological solutions tailored to specific needs in compliance with ICT trends, i.e. stability, speed, simplicity and cost-effectiveness.
Over the course of this year, HiSolution has refined its corporate organisation, further structuring itself into three Business Units, with the aim of responding comprehensively and proactively to the requests of companies of all sizes. In March, after a year of organizational restructuring and restyling of the commercial offer, it was presented Lelanet, the division dedicated to the SME segment that puts connectivity at the center of its sales philosophy and offers as-a-Service and turnkey solutions. The Business Unit is added to Lelanet Technology, which deals with collecting inputs on the market, understanding customer needs, scouting the best technologies that enable value-added services and integration with third-party systems in the Unified Communication & Collaboration and Networking field. For the next three years, HiSolution with this Business Unit sets itself the ambitious objective of doubling its turnover in creating value-added services.
Followed by the BU Consulting, now called Babel, the consultancy service based on the software platform intended for the management of ICT tenders and the governance of supplier costs and services, telephone contracts and IT services, presented to the market last April.
These are divisions born from the need to develop a clear, transparent and non-overlapping offer for customers. In summary, Lelanet is mainly focused on small customers, Technology is focused on large Enterprises, while the Consulting/Babel soul is aimed at the Top Enterprise world.
2022 will be the year of new projects and the expansion of the company's offerings: for Babel, for example, HiSolution aims to strengthen the module data security, heart of the platform, and the release of the module provisioning with the subsequent management of project delivery to ensure customers are on time and on budget, and the expansion of Cloud activities.
The Technology Business Unit will instead see the strengthening of NOC services to provide greater support and technical assistance to customer requests and the development of cloud projects. For Unified Communication & Collaboration, which is part of HiSolution's DNA, the company's focus will be on enriching it and offering value-added services that guarantee maximum integration to customers. In other words, 2022 for Technology will be the year of integration with customer systems.
"We have always recognized the importance of Unified Communication & Collaboration. The pandemic has allowed a generalized technological leap for companies of all sizes, both public and private. Our response was to give added value to Microsoft Teams, one of the most widespread tools on the market with the Office 365 package and Outlook email services, and to integration with third-party systems. - he says Luca Coturri, CEO of HiSolution – Starting from this platform, we have managed to intervene with the rationalization of the business process for users, offering value-added implementations that make remote communication more effective and simple for our customers' employees".
New features are also planned for Lelanet. For next year, in fact, all services for SMEs will be provided as-a-Service and on the move, to respond to the growing need of companies to be able to operate in complete security even from a mobile device. Many new proposals will also be available in the cloud sector.
“If in 2020 we dedicated a lot of our energy to collecting all the inputs and designing new business models in correspondence with market needs, in 2021 we pushed hard to materialize our ideas – continues Coturri –. 2022, however, will be the year of integration with customer systems, of functions that act automatically thanks to the support of Babel, and of mobility, which will allow us to comply even more with the requests of a truly very varied range of customer companies. Customer satisfaction will always remain at the center of our offers."
HiSolution continues its recruitment campaign in the various areas of expertise and confirms its interest in adding new talent to the workforce. There are currently four job positions open, available from the company website for commercial and engineering roles.
