Increasing turnover, important certifications and new services to enable the digital transformation of businesses for the Tuscan Managed Service Provider
HiSolution, a Managed Service Provider specialized in technological solutions in the VoIP, UCC, networking, security and IT fields, which provides end-to-end services with NOC support including Level I and II Help Desk to the customer, confirms the excellent performance of the business with a 2023 group turnover of 7.6 million euros, up 15% on the previous year.
The number of employees is also continuously growing and in 2024 will amount to 55 units, with the entry of 7 people compared to the previous year and considering that today the company is looking for a further 4 profiles in the technical and commercial fields to be included in the workforce. To this end, some internship training projects have been launched in various departments of the company with the aim of hiring at the end of the course.
The Tuscan MSP is in turmoil and to optimize its performance it has redefined the organizational asset, abandoning the division into Business Units to focus on the provision of 360° end-to-end services to support the customer. These range from design to assistance, with specific attention to quality and innovation in line with current market demands.
On the investment front, the acquisition process, started in 2022 and which will be completed by 2026, of the ICT Plus system integrator is progressing, which allows HiSolution to expand and integrate the offering of networking and IT services.
Since 2005, Hisolution has successfully supported medium and large-sized companies in every sector, with services that allow them to optimize the Unified Communication and Collaboration, networking, data center and security areas, guaranteeing them accurate consultancy projects and creating the best solutions tailored to the specific needs of the customer in compliance with sector trends, i.e. stability, speed, simplicity and cost-effectiveness.
Among the excellent results obtained by the company, the recent achievement of Platinum Partner certification on the Sophos solution is also of absolute importance.
In recent months HiSolution has developed and implemented two new services: HiMobile, announced last February which expands the portfolio of cybersecurity solutions, and HiTeams Phone, a new managed service to innovate telephony and business processes.
HiTeams Phone ensures an evolution and consequent simplification of business telephony, improving the collaboration of resources, with maximum integration of business processes. Specifically, it is a service that allows complete integration of company voice with Microsoft Teams, regardless of the telephone carrier used. The managed services also include numbering solutions, voice traffic (Trunk-SIP), virtual environments for SBC and PBX.
Thanks to its cloud-based nature, HiTeams Phone is designed to scale quickly to adapt to evolving business needs. It also guarantees complete integration with the existing Unified Communication and Collaboration (UCC) infrastructure, both open source and legacy, allows you to recover and integrate Standard and analog SIP phones into the corporate communication ecosystem and is designed to optimize business processes, making communication more efficient. The service is divided into three different levels of offer: HiTeams Phone Full, Evolution and Saving.
2024 is the year of security for HiSolution, which foresees further focus and a strong commercial push also on the proprietary end-to-end HiEndpoint and HiFirewall services for the security and protection of corporate devices from cyber attacks.
"We are satisfied with how the company is evolving. The results obtained and the response of customers to our approach as we support them in the complex digital transformation process confirm that we are operating well and in the right direction -, he underlines Luca Coturri, CEO of HiSolution. – Thanks to a cohesive and competent team of specialized technicians and 'visionaries' of the IT world, we are constantly committed to offering customers and prospects solutions capable of accelerating and simplifying not only the path towards digitalisation but also the way of working and developing business".
Coturri also strongly believes in work-life-balance, one of the daily challenges that he intends to solve for the company and adds: "We are investing more and more in new resources and enhancing professionalism and benefits for employees to guarantee their well-being and stability, inside and outside the company".
2024 is also the year of strengthening the tools and business processes adopted (to which a specialized figure is dedicating himself) which HiSolution believes are the strategy of the future and the true guarantee of well-being at work. If processes work well and people work with smart and intuitive tools, work flows more smoothly and the feeling of well-being in the company increases.
“The new managed services that we have developed expand our portfolio by touching on both the themes of integration and security – he comments Jonathan Carlesi, Commercial Manager of HiSolution – We care about the technological serenity of our current and future customers, which is why we invest in the research and development of solutions that favor the technological evolution path of companies. HiMobile and HiTeams Phone represent two new, important pieces in the creation of an increasingly diversified and integrated offer".
