The Tuscan company strengthens its support services and technical assistance to meet all customer requests and support the development of projects in the cloud
HiSolution, an Italian competence center that works alongside companies to accelerate their ICT processes and optimize both their economic values and performance, complied with what was anticipated at the end of 2021 and carried out the expansion of its corporate Network Operation Center, entrusting its supervision to the manager Francesco Gerbelli.
The NOC in HiSolution was launched in 2006 and also integrates the Help Desk service, and is made up of a team of technicians specialized in Telco and IT infrastructures. The technicians deal remotely and on call with the management of networking and infrastructure problems, offering an operational assistance service 7 days a week. The services respond to any customer need with the aim of proactively preventing outages or network problems, anticipating requests for technical assistance. Supervision, monitoring and management of the LAN network, servers, firewalls, unified communication devices, Wi-Fi networks complete the range of value-added services offered by the NOC.
He was charged with coordinating the activities of the pool of technicians Francesco Gerbelli, Project Manager with an extraordinary technical background who was appointed department manager a few months ago.
Con oltre 20 anni d’esperienza come tecnico informatico specializzato in hardware e sistemista in diverse aziende, e una forte expertise in soluzioni VoIP, Gerbelli nel 2019 entra a far parte del team tecnico di HiSolution in qualità di Project Manager & Delivery Specialist per la creazione e la gestione dei progetti di diverse complessità. Le capacità manageriali che lo contraddistinguono lo hanno portato oggi anche ad assumere la carica di Responsabile NOC di HiSolution.
In the company's philosophy, the NOC has three needs to be met adequately, namely acting as the sole interlocutor for the customer, working proactively and assisting the customer with a quality service delivered quickly.
For the next two years, HiSolution envisages the development of various projects aimed both at increasing the level of network competence thanks to training courses and interdisciplinarity between colleagues and at improving customer-care and customer relations, thanks to the implementation of the HiTrack proactive monitoring service, which allows you to send preventive alerts in the event of problems and/or breakdowns on the network. An expansion of the offer with Chat Box and artificial intelligence services is also planned, aimed at improving the assistance service. Furthermore, the company is constantly looking for specialized personnel to integrate into the department team.
“I am particularly grateful to HiSolution for the new role entrusted to me, a role that fills me with pride and offers me the opportunity to work closely with highly specialized and certified people - is the comment of Francesco Gerbelli. – There are many ambitious projects we have in the works for the NOC which we consider the beating heart of our activities. Precisely for this reason we are constantly looking for profiles with strong technical expertise who can ensure added value to our department".
“Delivery, Help Desk and NOC help to ensure that we have even greater skills and reference professionals useful for further consolidating the relationship with our customer. The Help Desk and NOC are essential services and have the task of solving any customer problems proactively, even before the critical issues are detected. That's why we are always ready to give answers, offer the utmost care, assist the customer from the design and setup of the project to delivery and after-sales assistance" he adds Guido Gelli, Delivery Manager of HiSolution.
