New Ivanti Neurons for Patch Management Release Helps Remediate Vulnerabilities, While Ivanti Neurons Digital Assistant Improves Employee Experience in the Everywhere Workplace
Ivanti Inc., provider of the Neurons automation platform that discovers, manages, protects and supports IT assets from the cloud to the edge, introduces new integrated solutions: Ivanti Neurons™ for Patch Management, Ivanti Neurons™ Digital Assistant and announces some improvements of Ivanti Neurons™ for Healing, with automatic ticket classification. Thanks to these new releases, Ivanti continues its mission to enable and ensure the Everywhere Workplace.
Ivanti Neurons is a hyperautomation platform that uses artificial intelligence and machine learning to respond to the growing demands placed on IT and security teams in a new work context. The platform protects and repairs devices autonomously and provides personalized self-service experiences to end users. The platform uses automation bots to provide real-time information on all assets in the Everywhere Workplace, including endpoints and the IoT edge, while providing a rich experience for collaborators. Ivanti updates Ivanti Neurons quarterly, as well as continually improving the solutions within the platform, to support customers in quickly and safely adopting this new working model. In detail:
- Ivanti Neurons for Patch Management is a cloud-native solution that allows IT teams to prioritize and remediate the vulnerabilities that pose the greatest threat to their business. It is an important update also in relation to the new one search for Ivanti which revealed that 71% of IT and security professionals find patching complex and time-consuming. Considering that the longer vulnerabilities remain unpatched, the more a company's risk of suffering a ransomware attack increases, this data is alarming. By providing timely information on known exploits and threat context, Ivanti Neurons for Patch Management helps organizations develop a vulnerability remediation strategy to protect against data breaches and attacks by allowing you to prioritize remediation based on risk. Using a single pane of glass provides visibility into devices managed in the cloud alongside those managed with Ivanti's on-premises patch management solutions, allowing businesses to easily transition between environments.
- Ivanti Neurons Digital Assistant and the new features of Ivanti Neurons for Healing they allow companies to improve the digital experience of employees. Thanks to AI improvements, Ivanti customers can resolve up to 80% of issues before they are reported, decrease help desk calls by 43%, and reduce overall ticket volume by 64%. Ivanti Neurons Digital Assistant is an AI-powered Virtual Support Agent (VSA) that automates the resolution of employee questions, problems and help desk requests, providing a self-service experience to your employees. This new, scalable solution comes with billions of phrases already available, while continuously learning and improving with every employee interaction. Ivanti Neurons for Healing has been enhanced with ticket classification functionality, which improves the accuracy of initial incident classification, as well as associated follow-up tasks and workflows. Through these new solutions, IT teams will find it easier to automate employee workflows, such as changing passwords and reordering approved IT devices, providing 24/7 coverage for the Everywhere Workplace. Other teams, such as HR and general services, can also benefit from self-service automation combined with extensions ready to be leveraged as part of an Enterprise Service Management strategy. These improvements come at a critical time, as service desk call volumes have increased during the pandemic, resulting in high operational costs and reduced employee productivity and satisfaction. Also, a recent one research conducted by Ivanti showed that the pandemic accelerated the rapid shift to remote working, and two-thirds of decision makers (67%) said they accelerated their plans or increased adoption of automated IT services due to the pandemic.
“The new solutions were developed to help our customers overcome new business challenges while considering the growth of cyber threats,” he says Nayaki Nayyar, President e Chief Producted Officer the Evanty. "Ivanti Neurons for Patch Management helps customers proactively identify and patch their most critical vulnerabilities – an imperative in the modern economy as ransomware attacks increase in frequency and sophistication. With Ivanti Neurons Digital Assistant, employees can enjoy a professional-level self-service experience, getting instant response to most issues, and freeing up the IT service desk to focus on more strategic initiatives. These new releases automate and streamline workflows complicated and help companies achieve a good security profile."
For more information on Ivanti Neurons, see the following link.
