Singularity XDR customers can benefit from a functional advantage through automation and AI-enhanced cyber protection
SentinelOne, provider of a cybersecurity platform with autonomous response capabilities, received the 2022 Global Customer Value Award from Frost & Sullivan, a renowned research and consultancy firm. In times of economic uncertainty, organizations are looking to maximize the ROI of their technology investments, with particular attention to key products such as those related to cybersecurity. SentinelOne is today the fastest growing publicly traded cybersecurity solutions provider precisely because it offers unparalleled strategic value, time to value and ROI.
Each year, Frost & Sullivan presents the Global Customer Value Award to a company that has demonstrated expertise in implementing strategies that proactively create value and is dedicated to enhancing ROI on the services and products purchased by its customers. The award recognizes SentinelOne's ability to offer a unique customer experience, which has led to customer loyalty and the expansion of the customer portfolio.
“SentinelOne recognized the need to integrate people skills with a greater level of automation and intelligence-based preprocessing to assist security teams with their often challenging workloads,” he commented Sarah Pavlak, Security Industry Principal at Frost & Sullivan. “This helps counter the sophisticated AI-driven techniques that hackers today use to launch devastating attacks.”
To evaluate the Global Customer Value Award, Frost & Sullivan consultants analyzed the business and customer impact criteria. The Award criteria assigned mainly refer to two categories: the impact on the business and the impact on the customer. Below is the detail of the criteria analyzed:
Business Impact:
- Financial performance: You get great overall financial results in terms of revenue, profit growth, operating margin and other key financial metrics.
- Customer Acquisition: Customer relationship processes support the acquisition of new customers efficiently and consistently, while improving the level of loyalty.
- Operational efficiency: The company's team carries out the assigned tasks productively, quickly and with high quality.
- Growth potential: Growth is favored by a strong focus on the customer which strengthens the brand and the level of loyalty.
- Human capital: Commitment to quality and customers characterizes the company culture, which in turn improves employee morale and loyalty.
Impact on the customer
- Price/performance value: The products or services provide the best value for money compared to similar offers on the market.
- Customer shopping experience: The quality of the shopping experience ensures purchasing customers the optimal solution to satisfy needs and constraints.
- Customer ownership experience: Customers are proud to have the company's product or service and experience a great experience throughout the life of the product or service.
- Customer service experience: Customer service is accessible, fast, stress-free and of high quality.
- Brand Equity: Customers perceive the brand positively and show a high level of loyalty.
Powered by patented Storyline technology, Singularity XDR helps enterprises monitor, track and contextualize all data across all endpoints, clouds and business entities. Singularity XDR is rapidly introducing innovations, increasing platform capabilities and enabling market growth, risk reduction and spend efficiency. SentinelOne's autonomous remediation activities save operator time and reduce the level of expertise required. The Singularity
“The pace of innovations and our level of attention to ensuring added value to the customer are the distinctive level of SentinelOne” he underlined Raj Rajamani, Chief Product Officer at SentinelOne. “Whether it's standardizing EPP and EDR, autonomously realizing Ranger's attack surface reduction, or delivering the industry's first and only fully autonomous platform, we dare to always go above and beyond to help our customers reduce risk and achieve greater results.”
