With superior visibility, IT teams can focus on managing digital transformation projects in a cost-effective approach
Nexthink, a leader in digital employee experience management (DEX) software solutions, presented Nexthink Infinity™, the platform that combines the core values of Nexthink in the most advanced analysis, automation and remediation solution for end-user computing. Entirely cloud-based, Nexthink Infinity™ offers unprecedented visibility and analysis in every context, allowing IT teams to guarantee a work environment that is always accessible to their users everywhere.
Leveraging powerful machine learning and benchmarking capabilities, the Infinity Platform is the industry's first solution that enables IT managers to diagnose any issue, automatically determine its root cause, and then remediate countless issues, on any device. The platform offers various integration possibilities thanks to the open, unique and patented architecture. It provides multiple solutions for capturing data from any application, including leading collaboration apps like Zoom or Teams, to monitor malfunction on any physical, virtual or mobile device.
“The last two years have been truly revolutionary for enterprise IT leaders, who have been challenged by the acceleration of remote working and more demanding applications to support, combined with new employee demands for experience quality work, everywhere,” he stressed Donatella Derosa, Enterprise Account Manager Italy of Nexthink. “We are thrilled to have created Infinity by Nexthink, a project the company has been working on for years. Infinity is the future and allows us to combine our digital skills with the most advanced ML, processing and data visualization technologies, to provide digital workplace teams with unparalleled levels of visibility, diagnostics and automation.”
Highlights of the new platform include:
Unlimited Scalability Levels – The platform is capable of managing millions of workstations, thousands of both SaaS and local applications and billions of telemetry data accessible to IT teams in seconds via API, Nexthink Query Language (NQL) or its visual editors.
Diagnostics and analysis – AI-powered incident diagnostics accelerate problem resolution by identifying patterns, comparing them to benchmarks, and attributing failures to root causes, enabling IT teams to act proactively.
The new Experience Central – Nexthink’s patented “Moments of Experience” algorithm and digital experience insights provide IT managers with continuous understanding of key factors influencing employees’ digital journey and impacting productivity.
Collaboration Experience – By coupling application telemetry with advanced ML analytics, administrators IT can quickly validate, isolate and recover leading collaboration apps like Teams and Zoom, anticipating employee performance issues.
New alert module – The set of alerts it is integrated and uses a repository that allows you to evaluate the impact of problems and to establish resolution priorities. An ever-growing range of alerts in the Nexthink library helps IT teams optimize and customize the system for the most common problems and then integrate it with third-party solutions to ensure adequate management.
Advanced resolution and integration capabilities – Cloud-intelligence collects data and provides timely solutions to any problem working in the background, without interfering with your business. Furthermore, the new connector system and the native APIs of the Infinity platform allow immediate integration with the most popular systems management and ITSM tools, for complete automation of IT processes.
For more information visit the website: https://www.nexthink.com/platform/.
