The Mobility Management services provided include a single contract for all workplaces equipped with Galaxy Smartphones, ensuring modernity, flexibility, simplicity and efficiency.
Centro Computer, a consultancy company specializing in IT products, services and solutions for companies, has signed a new Mobility Management contract with Ecostilla, an Italian company specializing in Facility Management services, cleaning for companies and production industries, integrated and special services for management offices. Ecostilla's need, made particularly difficult by the daily mobility of its employees, was to be able to ensure efficient management of the presence detection of its operators on contracts distributed across the territory, a criticality that found the best response in the complete set of supply and management services for company smartphones, provided by Centro Computer's Mobility Management solution.
Ecostilla, an Italian company founded in 1991, provides its services to private companies throughout the national territory, with a current staff of 400 employees. The company's important developments have led to a notable increase in annual turnover (double compared to that of 5 years ago), to a growth in collaborators (in 2013 they were around half) and to a significant change in the size of the client company: today 50% of it is represented by medium-sized companies. Ecostilla, consolidated in the field of Facility Management with both general and specific internal and external cleaning activities, also offers more complex services such as the sanitization of aeraulic systems (water and air conditioning), Data Center Cleaning, disinfestation operations, but also integrated services such as receptionists, stewards and concierge. Ecostilla, guided by the values of rigor, pragmatism and flexibility, with a development strategy based on the search for sustainable solutions, on the enhancement of professionalism and timeliness towards the customer, is certified by the TÜV Certification Body (independent body for certification, inspection, testing, trials and training), according to the UNI EN ISO 9001:2008 – UNI EN ISO 14001:2004 – OHSAS standards 18001:2007.
The significant growth in numerical terms of Ecostilla has made it necessary to implement a new system for detecting and controlling the presence of collaborators located in the various contracts. Initially, in fact, this control was carried out by stamping the traditional paper card; subsequently, we proceeded with the purchase and installation of smartphones for scanning the badges of individual employees. This solution, in the short term, proved to be completely inefficient as the batteries of the devices were unable to support the magnetic overload to which they were continuously subjected (24 hours a day), literally causing them to explode. Centro Computer has made its expertise available in the Mobility Management service, supporting this new attendance recording system with the supply of mobile devices supplied by Ecostilla to its employees. The Mobility Management solution provides for the supply of all mobile devices used by users, including the replacement of the non-functioning device, even within the day following the request, based on the formula adopted, by directly contacting the Centro Computer call center to initiate a repair or replacement request.
The solution is however linked to the introduction of a process based on the use of mobile devices equipped with the PeopleLink application which, through a geolocation system, allows the place where the clocking in is carried out to be detected at the same time as it is carried out by the employee, allowing - anywhere in the territory - its recording in the cloud in real time.
“With Centro Computer's Mobility Management solution we have finally managed to solve the problem of daily recording of the presence of all the collaborators located in our numerous contracts thanks to the use of smartphones supplied, but above all covered by continuous assistance, by Centro Computer, in some cases functioning with a Wi-Fi connection, in others with their own SIM” – states Antonio M. Boezio, Sole Director of Ecostilla – “Moreover, the fixed payment formula which also includes an after-sales guarantee service certainly represents a great advantage for the our company, which no longer has to support the practical and economic burden of purchasing smartphones and their consequent management in terms of updates and maintenance. Now Centro Computer will take care of all this, which has demonstrated professionalism and availability in implementing the new solution in the best possible way."
"The Mobility Management services are the realization of an integrated system that allows the simultaneous management and control of multiple devices and any model in use by the customer." - underlines Roberto Vicenzi, Vice President of Centro Computer - "It is certainly the ideal solution for all those companies oriented towards ensuring their collaborators the technological renewal of the personal devices in use, but which do not want to deal with the costs associated with the related management. Among the benefits ensured, we cannot fail to highlight that the technological renewal on a fixed deadline allows the devices to be maintained at full performance. efficiency, while in the event of theft or accidental fall of the device, repair or reinstatement is possible within the next day.”
The relationship of trust created between Centro Computer and Ecostilla in this first phase of implementation of the Mobility Management solution represents the first step towards possible future collaborations between the two companies, which started the partnership before the summer. During the month of September, Centro Computer then proceeded with the procurement and distribution of the products, the definition of the standard configuration of the devices and its subsequent application. Ecostilla can now completely rely on Centro Computer for all after-sales services which ensure a constant partner for the maintenance of all company devices, their technological renewal and their replacement both in the event of malfunction or accidental breakage, and at the end of the 36 months of use agreed with the customer.
