Ivanti Neurons for ITSM is powered by AI and ML, autonomously reports and resolves issues in real-time, delivering contextual and personalized experiences to enterprise employees
Ivanti Inc., the automation platform that helps make every IT connection smarter and more secure, announced Ivanti Neurons for IT Service Management (ITSM) and Ivanti Neurons for IT Asset Management (ITAM), pursuing its goal to enable the Everywhere Workplace. The first, with the use of interactive devices, allows service desk analysts and users to automate pre- and post-ticket activities, achieving a reduction in assistance requests, better service accuracy, rapid problem resolution and personalized experiences. The second instead guarantees IT teams a complete picture of all assets, from the cloud to the edge.
The pandemic has caused major changes in the context and ways of working. In the Everywhere Workplace, employees connect to networks using multiple devices to access corporate data and applications, with the goal of staying productive wherever they are. Regardless of location and device, users demand solutions for any IT issue that can impact their productivity. As a result, companies across all industries need to automate their IT operations and service desks. With Ivanti Neurons for ITSM, Ivanti responds to market demand, offering customers greater visibility, in real time, of information on devices, infrastructures and users, improving the speed, accuracy and efficiency of the services provided.
Ivanti Neurons for ITSM uses automated bots to proactively detect and resolve user issues, improving user experience through personalized, contextualized solutions and reducing service desk workload. Ivanti Neurons for ITAM brings together all hardware, software, server, client, virtual asset and cloud activities, allowing customers to manage them from a single pane of glass. By monitoring availability and performance, companies can optimize the use and performance of IT assets, reducing costs and increasing productivity.
“Our customers can take advantage of the innovations of the Neurons platform, created to enable organizations to transform the customer experience in the post-Covid era,” he said Nayaki Nayyar, President, Service Management Solutions Group e Chief Product Officer di Ivanti. “Through the automation of pre- and post-ticket activities, IT teams manage, protect and offer proactive assistance, ensuring employees have the best working conditions, wherever they are located. In this way we are transforming Service Management, opening ourselves to a future focused on self-resolution of problems."
“At SouthStar Bank, we have relied on Ivanti Neurons for automation, self-healing, device visibility and patch intelligence to ensure our IT security, capture and monitor asset data and process submitted requests. to service desks,” he said Jesse Miller, IT Specialist presso Southstar Bank. “Starting from the remediation and automation features that already characterize Neurons' offer, I am enthusiastic about the further benefits added to Service Management and Asset Management. These are able to proactively detect problems, interact with users and monitor the availability and performance of assets. With Ivanti and the implementation of Neurons we have achieved excellent results and we are curious to find out how much we can still improve."
“Due to the pandemic, the adoption of hybrid ways of working has led companies to consolidate their IT security and offer better employee experiences,” he said Adam Holtby, Principal Analyst di Omdia. “To enable support to keep pace with evolving employee needs, IT teams are increasingly relying on automated IT management. The innovations introduced in Ivanti Neurons help companies overcome these challenges. In particular, the complete visibility of hardware, software and cloud resources offered by Ivanti Neurons represents a particularly interesting feature, as it allows the IT team to improve and contextualize assistance activities. In addition, the advanced automation and self-repair functionality improves the user experience in complete autonomy, thus reducing the pressure on support teams"
For more information on Ivanti Neurons for ITSM and Ivanti Neurons for ITAM, please see Ivanti Neurons product page.
