New study finds Ivanti's ESM platform delivers $4.46 million in benefits over three years, including efficiencies in service desk, language programming, employee onboarding and license recovery
Ivanti Inc., provider of the Neurons automation platform that discovers, manages, protects and supports IT assets from the cloud to the edge, presented the results of a commissioned study on Total Economic Impact™ (TEI) which was conducted by Forrester Consulting. The study highlighted how organizations using the Ivanti Neurons for Service Management platform achieved a 365% return on investment (ROI) over a three-year period and benefits of $4.46 million across service desk efficiencies, programming returns, employee onboarding benefits and license recovery benefits.
Forrester Consulting interviewed Ivanti customers to evaluate the costs, benefits, risks and opportunities associated with using Ivanti solutions. The study then developed a detailed organizational and financial model which, through some interviews, prepares a reference framework for potential customers, estimating the possible economic impact of Ivanti on their organizations. Below we present a summary of the quantifiable benefits an organization can experience using the Ivanti Neurons for Service Management platform over a three-year period:
- 365% ROI
- Net present value of $3.5 million
- $2.3 million in overall service desk efficiency
- Payback period of less than 6 months
Using the Ivanti platform, customers automate workflows and eliminate manual processes, making processes more efficient, compliant and secure. Whether you are looking for a help desk/IT ticket assistance solution or to support the management of more advanced ITIL services, Ivanti Neurons for ITSM is easily scalable and capable of meeting your specific business needs. For example, enterprises can adopt Ivanti Neurons for ITSM as an incident control system, monitoring incoming tickets from every channel and then adding additional capabilities, such as Ivanti Neurons for IT Asset Management, Ivanti Neurons for Discovery and Ivanti Neurons for Healing, to provide more comprehensive service management.
A client, IT manager in the banking sector, interviewed for the study LINDEN, commented "The Ivanti platform ensures slow and steady growth that ensures the achievement of the company's objectives. Through the integration of Neurons and its automated and contactless features, companies can adjust and automate tasks tailored to their environment. In addition, if a failure occurs it is possible to identify the causes and automatically resolve the problem."
Another customer, team leader of the development of IT services in the public administration sector, also interviewed for the TEI study, declared "The management of multiple tickets at the same time has allowed us to resolve end user problems more quickly. Following the automation of some requests, they can be satisfied almost in real time. By taking advantage of the automation features, the distribution of workflows has changed, with a consequent improvement of our service offered by at least a third, practically saving a day of work".
"Modernizing the service desk to make IT more efficient and end users more satisfied and productive is imperative in the Everywhere Workplace. We are proud of how we have helped all industries address the growing demands for IT services and the complexities of hybrid and remote work environments, enabling users to work from anywhere" he said Nayaki Nayyar, President and Chief Product Officer of Ivanti. "We believe Ivanti Neurons for ITSM is the most flexible and comprehensive cloud-optimized ITSM solution available today. Our platform delivers strategic value to IT teams and personalized experiences to end users. We will certainly continue to invest in innovation to deliver even more self-service, self-healing and self-secure solutions."
I study LINDEN and its related results can be consulted at this link.
