The company was recognized for its broad range of integrated solutions that support hybrid and mobile-centric ways of working, proactive service management, and self-healing and low/no-code capabilities
Ivanti Inc., provider of the Neurons automation platform that discovers, manages, protects and supports IT assets from the cloud to the edge, has been recognized by Omdia, the industry's leading analytics and consultancy firm and a leader inOmdia Universe: Selecting an Enterprise Service Management Solution Report, 2022-23. Ivanti was recognized for its comprehensive range of integrated solutions that enable hybrid and mobile-centric work, as well as its proactive service management, self-healing and low/no-code capabilities.
The report evaluated seven vendors, selected based on a range of capabilities and criteria including IT infrastructure and services, IT and security practice management, IT business management, product implementations and integrations, business workflow, employee digital experience, reporting and analytics. Among all the vendors examined, Ivanti is one of the three leaders identified by Omdia.
Omdia's Universe report highlights that "The combination of strong skills in service management, in terms of security and endpoints, make Ivanti the best solution that companies can adopt to support digital workplace projects. Furthermore, in recent years, Ivanti has made significant investments to further enrich the Neurons platform, making it a market-leading security solution".
In July 2020 Ivanti introduced the Ivanti Neurons platform to help organizations address the exponential growth of edge devices, manage the increase in cyberattacks and provide employee experiences of comparable quality to those offered to consumer customers. Today, Ivanti Neurons enables enterprises to independently self-heal and self-protect devices and end users. For example, Ivanti Neurons per ITSM optimizes the provision of IT services, ensuring full flexibility for implementation in cloud, on-premise or in hybrid mode. Ivanti Neurons for ITSM delivers strategic value through automated workflows, eliminating costly manual processes to make businesses more efficient, compliant and secure. The solution supports IT teams in proactively identifying any problems, before they become evident, reducing escalation, thus allowing service desk teams to resolve any incidents more quickly, without impacting employee productivity.
Furthermore, on a quarterly basis, Ivanti releases updates for the Ivanti Neurons platform that help customers adopt new ways of working, quickly and securely. An example is the recent availability of the Digital Experience Score which ensures a 360-degree view, with real-time information on devices, operating systems, networks and applications used by employees in the Everywhere Workplace. The solution effectively monitors and evaluates the impact on the employee experience per person, employee, department and individual operator, abandoning ticket counting as an evaluation parameter, since closing the ticket alone does not provide a correct measurement of the service level (SLA). Instead, organizations need to be able to quantify how effective their digital and IT employee experiences (XLA) are and constantly look for new ways to improve them.
“It is a privilege to be recognized as a leader in this latest edition of the Omdia Universe ESM report,” he said Nayaki Nayyar, President and Chief Product Officer at Ivanti. "The achievement is primarily due to our roadmap and product vision for differentiated markets, strategic acquisitions in recent years that have strengthened the platform, and multiple solutions to support the work of the future. We will continue to improve Ivanti Neurons with advanced artificial intelligence capabilities, to ensure a better user experience for both IT teams and employees."
According to Omdia's Universe Report, "Ivanti's strategy is to help customers transform from traditional support models to approaches based on automation, self-healing bots and virtual assistants. Ivanti also highlights the importance that self-healing solutions and digital employee experience will play in developing support structures compatible with new ways of working, focused on mobile and hybrid devices."
