Experts in the provision of security monitoring services, operating directly from the Italian branch, will provide support in the search for incidents, in the analysis of potentially harmful files and in the management of response and remediation activities to ensure business continuity
ESET, a global European leader in the cybersecurity market, announces the creation of a new entirely Italian structure dedicated to Managed Detection and Response (MDR) services.
The security services, which complete ESET's Endpoint Protection offer, respond to the growing need of companies which, as emerged in a recent survey of 400 representatives of medium-large companies, 75% ask the vendor to provide specialist support, consultancy and response to IT incidents. At the same time, it supports the services already provided by its partners by providing high expertise capable of guaranteeing complete customer assistance, solving the problem of lack of appropriate skills for the management of complex infrastructures, together with cost control and simplification of supplies.
The services, active 24 hours a day, 7 days a week, and provided in Italian by a team of security specialists present at the local branch, provide the necessary support to respond promptly to any incidents, implementing all the actions necessary to restore the security status of company systems in order to ensure business continuity. ESET has entrusted the delicate task of providing security services to a team of professionals with a high level of specialization, selected from among the best cybersecurity experts operating in Italy in the security monitoring services sector.
Among the range of security services presented by the vendor, ESET Detection & Response Ultimate represents the most complete MDR service capable of responding to the most complex security needs. By collaborating directly with ESET Inspect, the
Alongside Endpoint Protection solutions, ESET Detection & Response Ultimate covers alert triage and file analysis, provides incident response, digital forensics, threat monitoring and even proactive periodic threat hunting.
To complete the security services mentioned, ESET offers a portfolio of professional services that includes ESET Premium Support, Deployment & Upgrade and Healthcheck. Thanks to the local presence of the support team, ESET guarantees expert help from the early stages of configuration and implementation; through direct collaboration with the customers' IT counterparts and thanks to the continuous support from the Research & Development team, a rapid response is provided in the event of problems, ensuring priority resolution and, therefore, business continuity.
Thanks to the technological offering and services provided in Italian, 24 hours a day, ESET once again confirms the importance of adopting a complete and multi-level approach to security to protect company data from increasingly targeted attacks, enabling companies to cope with the advanced attacks that affect small to large companies every day.
“We are proud to be able to make the best Italian engineers available to customers and partners to provide the most advanced Security services – he highlights Fabio Buccigrossi, Country Manager of ESET Italy. – These professional figures have always stood out in the world for their excellence and this is once again underlined by the competence of the team that operates directly from the Italian branch of ESET.”
"There are few Security vendors that invest in competence centers based in Italy, due to high personnel costs, but our intent is to aim high - continues Buccigrossi. - We will provide 24-hour services in Italian, integrating them with those of our resellers to offer the best data protection to our customers."
“Thanks to the new MDR services – concludes Buccigrossi – we are now able to support in an increasingly complete way the over 2000 retailers who operate in the area as if we were an additional business unit, developing the collaboration and partnership relationship that binds us in an even more profitable way.”
