The vendor was recognized for providing world-class support services, exceeding expectations and achieving the goal of ensuring the protection of companies against the threats present in the market today
ESET, a global European leader in the cybersecurity market, is proud to announce that the company has won a 2023 SC Award in the Excellence Award category for the best level of customer service offered. SC Awards is the most prestigious and competitive program in the cybersecurity market, recognizing the solutions, organizations and people who drive innovation and success in cybersecurity. This award recognizes ESET for providing world-class customer support services, exceeding expectations and achieving its goal of protecting businesses against threats in the market today.
“The SC Awards are recognized around the world by the cybersecurity community and we are honored to have won this year's award for Best Customer Service,” said Brent McCarty, President of ESET North America. "This award is a testament to the transformation already underway and the ongoing investment our company is making in customer service, providing localized, high-contact services across time zones and local locations. We understand that our job is to provide peace of mind and support to our customers as we are recognized as a cybersecurity partner, and this award is a testament to the commitment and exceptional work done by our teams locally and around the world."
“This year's SC Award winners reflect an ever-evolving industry,” said Tom Spring, editorial director of SC Media at CyberRisk Alliance. "They have demonstrated extraordinary market agility and advanced innovative solutions to help customers stay ahead of increasingly sophisticated adversaries and emerging threats. The innovative strategies and technologies demonstrated by all SC Award participants truly epitomized the remarkable innovation of this year's cybersecurity industry." ESET Global Support has continued to seek new ways to differentiate and expand its offerings in response to increasingly complex threats and to help customers adopt strong cybersecurity postures. The company was awarded considering various services, including:
- Commitment to local, easily accessible customer support when customers really need it. The company provides customer support worldwide, in the time zones and languages you require. For example, in Italy, customers can contact the local customer service team operating at ESET's Italian branch in Milan.
- Multi-channel assistance in line with customer preferences. ESET offers customers free support via phone or email. In collaboration with headquarters, ESET also operates an online support forum where customers can engage with company experts on trending topics and emerging issues.
- Comprehensive documentation, including Knowledgebase articles, FAQ documents within the ESET Security Forum, and video tutorials focusing on implementation and maintenance, user scenarios, and troubleshooting. Additionally, there are online guides available for each product that provide information on installation, setup and features of different ESET products. Added to this are localized language resources for ESET's international markets, including French-speaking Canada, Spanish, German, Japan and more (for example, there are 21 languages available for ESET Protect Cloud and up to 35 languages for Endpoint Antivirus for Windows).
- Educational and awareness resources available online, including a cybersecurity awareness training program and continuously updated resources such as WeLiveSecurity, one of the world's leading corporate cybersecurity blogs, available in five languages with written and video content.
“The cybersecurity market continues to mature, with companies seeking enterprise-grade cybersecurity solutions supported by world-class managed services,” said McCarty. "Our ongoing commitment to providing best-in-class support sets ESET apart in a highly competitive landscape. By providing MDR security services, businesses can leverage the full benefits of Extended Detection & Response (XDR) without having to build an internal team of digital security experts or add additional resources to their existing team. This enables advanced capabilities, such as triage and investigation, file analysis, incident response, digital forensics, threat monitoring and even periodic proactive threat research, taking full advantage of the expertise developed by a vendor like ESET in over 30 years of experience".
Reached the 26tha edition, the 2023 SC Awards are highly coveted and every year record a record number of entries. The Excellence Awards include 15 categories and opened participation to cybersecurity startups, investors and financial partners. The hundreds of entries for the Excellence Awards were judged by a world-class jury of independent industry leaders from sectors including healthcare, financial services, manufacturing, consulting and education. Winners are featured on the SC Media website, with a week of editorial coverage celebrating the innovative technologies and solutions that support the cybersecurity community's ongoing efforts.
To see ESET's review and full list of winners, click who.
