Nexthink, leader in employee digital experience management (DEX) software solutions, announced that your Main Service Agreement has been certified as “Customer Favorable” by TermScout, an independent contract rating agency, in the Experience Management Software category. The certification is based on an industry-leading third-party evaluation of Nexthink's Information Technology licensing and contracting program for enterprise customers.
Nexthink positioned itself in the top tier, ranking in the top 14% of all IT vendors thanks to its high documentation standards. TermScout highlighted the vendor's ease of use, transparency and customer-focused approach.
TermScout reviewed Nexthink's Main Service Agreement and related documentation, such as the information security agreement and support and services agreements. Nexthink documentation supports its many products and services and is supported by third-party audit processes and certifications, including ISO 27001, 27017, 27018 and 27701 and SOC 2 Type 2.
“We consider the relationship with our customers as a partnership and we give great value to their feedback to adapt to specific needs -, he declared Donatella Derosa, Enterprise Account Manager Italy di Nexthink. – We understand that time is precious for IT teams, so whether it's simplifying contract negotiations or accelerating digital transformation, Nexthink is committed to optimizing this time. This certification is tangible confirmation that our commitment to putting our customers at the center has borne fruit."
IT vendors often provide one-sided contractual documentation that benefits the vendor at the expense of the customer. Nexthink takes a customer-centric approach, which has resulted in a 70% customer satisfaction rating for legal documentation in terms of balance and 80% for basic information.
TermScout's certification and ratings give customers the confidence to work with Nexthink with full confidence, knowing that their needs will be met at the level of quality they expect from a supplier, even before a formal relationship is established.
Nexthink focuses on perfecting the customer experience through best practices that include onboarding through the legal documentation process with a comprehensive approach that is transparent, efficient, relevant and customer-focused.
Read more about Nexthink Legal's comprehensive information and documentation program here link.
