93% of customers would recommend the Nexthink platform which was appreciated for its features, purchasing experience, implementation and support service
Nexthink, a leader in digital employee experience management (DEX) software solutions, was recognized in 2022 for the second consecutive year as “Customer Choice” in the Gartner Peer Insights “Voice of the Customer” report. As of September 2022, Nexthink had already received excellent ratings for product features (4.6), purchasing experience (4.6), implementation (4.6), and support service (4.7) against a rating scale of 5.
In the report, customers describe Nexthink as “a complete platform that everyone should have!” and they underline that "the added value offered by analytics guarantees a direct reduction in costs and an improvement in the average problem resolution time". When describing the benefits of using Nexthink's Infinity platform, customers say they gain visibility they didn't have before, while the amount of use cases that can be created for their business is unlimited. The visibility and richness of the data is such that it allows us to understand what is happening at any level of the support or management chain.”
“Our customers have been instrumental in helping Nexthink expand the functionality of the platform, because thanks to them we have identified the challenges they face and analyzed the best innovative cases in which they have used our solution,” he said Donatella Derosa, Enterprise Account Manager Italy at Nexthink “We are particularly proud of the positive reviews received and customer engagement in this context.”
When customers were asked what they liked most about the platform, the following emerged:
- Nexthink Engage: ability to involve the end user and have clear data on sentiment.
- Nexthink Analytics: Allows you to gain visibility and understanding of the daily activity of end users and their experience with IT resources.
- Nexthink ACT: Allows you to remotely perform actions on specific devices, either when checking for compliance or to resolve a problem during an investigation. Furthermore, the function of collecting additional data via scripts is useful for enriching the CMDB.
To analyze all the reviews obtained on Nexthink's DEX technology, please consult the site.
The Gartner Peer Insights Voice of the Customer 2022 report is available at link.
