The manager has the task of strengthening and standardizing company tools and processes
HiSolution, a Managed Service Provider specialized in technological solutions in the VoIP, UCC, networking, security and IT fields, which provides end-to-end services with NOC support including Level I and II Help Desk to the customer, has recently formalized the appointment of Andrea Mariotti as Chief Technology Officer.
Mariotti has been tasked with selecting and coordinating the implementation of technologies that will support growth and improve the company's operational efficiency. In this role, he will be responsible for overseeing the development of centralized information systems, designed to harmonize company data and improve internal communication.
A key element of his role will be to rethink the delivery of IT projects and services, with a particular focus on the transition from a one-off project-based way of working to a recursive service-based model. This approach will allow for more effective resource planning and smoother workflow management, ensuring financial and operational stability.
The CTO is also entrusted with the responsibility of integrating the processes relating to the new entities recently acquired by the Tuscan MSP, in order to harmonize and standardize processes and information systems, creating a unified operational vision.
“HiSolution is a growing and constantly evolving company - he explains Luca Coturri CEO of HiSolution. – To ensure homogeneous information and process flows that are easy to access for everyone, we have decided to develop an internal communication platform capable of harmonizing both historical and ongoing projects. Andrea Mariotti is already amply demonstrating that he is the right person in the right place."
"Dealing with complex but stimulating realities like HiSolution helps us mature from all points of view. I strongly believe that this optimization process will offer a qualitative improvement in the provision of services to our customers and will facilitate the work of colleagues and collaborators - he adds Andrea Mariotti. – The implementation of an internal communication platform that standardizes data and procedures, accessible to all divisions in the company, will significantly simplify everyone's work. Our goal is to create a unique and shared tool, updated in real time, with which each employee can interact and collect the information they need, depending on the department they belong to and the level of engagement".
In Mariotti's wishes, shared with HiSolution's management, there is also the future extension of the platform as a front-end interface towards customers, a landing point where they will be able to have visibility of all the data and all interactions with HiSolution, as well as in general everything concerning their technological "world".
Mariotti, who has always been passionate about technology, boasts excellent skills gained over years of activity both in the field and in roles of gradually increasing responsibility. During his work experiences in multinationals and groups in the sector, he has constantly trained on issues related to corporate organization to the point of deciding, last year, to obtain a degree in economics with a thesis focused on this specific subject.
